Privacy Policy

Your Privacy Matters

At Home Guard La Puente Roofing, we respect your privacy. This policy explains what information we collect, how we use it, and how we protect it. We're committed to being transparent about our practices.

By using our website or services, you agree to the collection and use of information as described in this policy. If you don't agree, please don't use our services.

Information We Collect

We collect information you give us directly when you contact us or request services. This typically includes your name, phone number, email address, property address, and details about the roofing work you need.

When you visit our website, we may automatically collect certain technical information like your IP address, browser type, and pages you visit. This helps us improve our website and understand how people use it.

If you fill out our online forms, we collect the information you provide. We only ask for information we need to serve you better and provide accurate estimates.

How We Use Your Information

We use your contact information to respond to your inquiries, schedule appointments, and provide estimates. Your property information helps us prepare for your project and order the right materials.

We may contact you about your project, send appointment reminders, or follow up after completing work. We might also send you information about seasonal maintenance tips or special offers, but you can opt out of these communications anytime.

Your information helps us improve our services and understand what matters most to our customers. We may analyze trends and preferences to serve you better.

Information Sharing

We don't sell your personal information to anyone. We only share your information when necessary to provide services or comply with legal requirements.

We may share information with service providers who help us run our business, like payment processors or scheduling tools. These partners are required to keep your information confidential and use it only for the services they provide to us.

If you're using insurance for your roofing project, we may share necessary information with your insurance company to help process your claim. We'll always let you know before sharing information with third parties.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect how our website functions and limit some features.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. We use secure servers and encryption where appropriate to safeguard your data.

However, no internet transmission is completely secure. While we work hard to protect your information, we can't guarantee absolute security. You share information with us at your own risk.

How Long We Keep Information

We keep your information as long as needed to provide services and meet legal requirements. For completed projects, we typically keep records for several years in case you need warranty service or have questions.

If you request removal of your information, we'll delete what we can while keeping records required by law or for legitimate business purposes like warranty obligations.

Your Rights

You have rights regarding your personal information. You can ask what information we have about you, request corrections, or ask us to delete information (subject to legal and business requirements).

You can opt out of marketing communications anytime by clicking unsubscribe in our emails or contacting us directly. Even if you opt out of marketing, we may still contact you about your service requests and projects.

Children's Privacy

Our services are not directed at children under 18. We don't knowingly collect information from children. If we learn we've collected information from a child, we'll delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

If we make significant changes affecting how we use your information, we'll notify you by email or through a prominent notice on our website.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, please contact us. We're happy to address your concerns.